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NEWS & EVENTS
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NEC's InUCB Helps Ameristar Jet Charters, Inc. Meet Expanding Customer Needs with Improved Contact Center Service
Date: 02/08/2011
Irving, Texas
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NEC's InUCB, a server blade-based UC for Business, solution helps Ameristar Jet improve customer service performance, including fewer abandoned calls, quick follow up with quotes for customers and shorter average hold times.
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Ameristar Jet is among the first customers to implement NEC's InUCB, now available on the UNIVERGE SV8300 and SV8100 communications servers.
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Ameristar Jet Charter, Inc. leverages InUCB Call Center functionality, allowing agents to efficiently coordinate all aspects of charter and cargo flights.
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InUCB running internally on the SV8300 offers a 60-percent reduction in power usage compared to similar solutions requiring three servers.
NEC Corporation of America (NEC), a leading provider and integrator of advanced communication and IT solutions, today announced that Ameristar Jet Charter, Inc., one of the country's largest operators of on-demand cargo jet aircraft, implemented InUCB, an integrated version of UC for Business now available on the UNIVERGE SV8300 and SV8100 communications servers. InUCB has helped Ameristar Jet create a more personalized customer experience within the contact center through new presence capabilities. [Read more] |
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Arlington Chamber of Commerce Enhances Collaboration with NEC’s Unified Communications Applications
UNIVERGE SV8100, UC for Business help improve staff efficiency and achieve ROI in six months
IRVING, TX, April 1, 2009 — NEC Unified Solutions, Inc. (NEC), a leader in enterprise business communications, today announced that Arlington (Texas) Chamber of Commerce in Texas achieved an approximate six-month return on its unified communications (UC) investment by improving staff collaboration and eliminating service costs using NEC’s UNIVERGE® SV8100 communications server and UC for Business (UCB) productivity software.
“We wanted the productivity enhancements that unified communications applications, such as presence and unified messaging, could bring to our employees,” said Randy Paine, IT manager, Arlington Chamber of Commerce. “The NEC solution, implemented by AIT Technologies, not only upgraded our fax application, but it is also enabling our staff to provide better service to both our members and the Chamber’s other stakeholders.” [Read more] |
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